Pharmaceutical fulfillment
Order processing for the pharmaceutical industry
As an order management and logistics provider, NextPharma Logistics also offers fulfillment services. We take care of processing our customers’ orders and contracts from start to finish, beginning with the storage and management of inventory all the way to the delivery to end customers.
Our fulfillment services include order picking as well as the packaging and shipment of goods. We work closely with our customers in this case to understand and meet their specific needs. We make sure that orders are efficiently processed and delivered in a timely fashion to ensure high customer satisfaction.
About our fulfillment services
Depending on our customers’ requirements, these services can be individually combined and adjusted to provide them with the best solution for their specific needs.

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Our IT Services
Our in-house IT department has an experienced and skilled team available to assist you whenever needed. No matter if you wish to program an interface, create a report, or have your key customer database updated, our specialist teams will quickly and effectively realize your requirements. We’re also happy to help you solve any other issues.
Why opt for NextPharma Logistics for your fulfillment services?
Thanks to our specialist knowledge and experience in the pharmaceutical industry, we are able to guarantee the quality of products throughout the entire fulfillment process and comply with all statutory requirements and provisions. We provide transparent reports to our customers about their fulfillment orders and seek to build long-term relationships and provide them with a first-class service when we fulfill and manage orders.
Pan-European network
Our network extends across Europe and allows us to quickly and reliably distribute goods throughout the whole region.
Certified quality management
Our professional quality management system and its comprehensive documentation activities enable us to provide efficient, transparent, and GxP-compliant (GMP- and GDP) processes.
International distribution
On behalf of our customers, we distribute their products around the world and are able to master any complex challenges we encounter with logistics.
Flexible logistics concepts
We adjust to the individual needs of our customers and develop flexible concepts for pharmaceutical logistics which are perfectly adapted to their needs.
Low error rate
Thanks to the various security mechanisms integrated into the warehousing and order picking process, we have an error rate of just 0.03% at item level.
Short response times and decision-making paths
Efficient processes are the be-all and end-all. We therefore strive to respond quickly and flexibly to changes, and we put our customers’ individual requirements into practice as quickly as possible.
FAQ on the topic of fulfillment
What does fulfillment mean?
“Fulfillment” generally refers to the entire process required to carry out an order or contract, from the moment it is placed to when it is finally provided to the customer. This usually includes the storage and management of inventory, the picking and packaging of orders, shipping processing, and if necessary, returns management.
The fulfillment service provider is then responsible for the entire order fulfilment process and ensures that orders are efficiently processed and delivered in a timely manner.
What’s the difference between fulfillment services and O2C?
Fulfillment and order to cash (O2C) are two different business processes that take place within a company. Fulfillment refers to the entire processing of orders or contracts, whereas O2C describes the processes necessary to generate revenue from the orders and receive payments from customers.
- The order-to-cash process starts once an order is accepted, and it includes invoicing, monitoring, and debt collection. If necessary, returns and complaints are also processed. The O2C process, on the other hand, aims to ensure that payment and receivables processes are carried out smoothly and that customers are highly satisfied.
- The fulfillment process also begins once an order is accepted, but it encompasses the storage and management of inventory, the picking of ordered items, and the packing and shipping of orders. It can also include the management of returns if necessary. Fulfillment is an important part of customer and supplier management that seeks to improve customer satisfaction by quickly and reliably delivering orders.
Although both processes are different, they are closely linked to each other and must seamlessly interact with one another to ensure effective and profitable business operations. A smooth fulfillment process is important to ensure timely delivery of ordered products and thus enable the O2C process to be completed quickly.